FAQ'S
(Frequently Asked Questions)
We know ordering baked goods—especially for special events—can come with lots of questions, and we’re here for all of them. Our Frequently Asked Questions section is designed to give you quick, helpful answers about how we do things around here, from ordering timelines and customization options to flavors, servings, and pickup or delivery details.
Think of it as your go-to guide for all the bakery basics—sprinkled with clarity, care, and a whole lot of sweetness. If you don’t see your question answered, don’t worry! We’re always happy to help and believe there’s no such thing as too many questions when it comes to making sure your treats (and your experience) are just right.
1
Deposit Policy
To officially secure your order and date, we require a 50% non-refundable deposit on all orders. This deposit allows us to reserve your spot on our calendar, begin planning your design, and purchase the fresh ingredients needed to create your custom desserts with care.
Because each order is made specifically for you—from flavors and sizing to styling and details—the deposit helps protect the time, preparation, and love that goes into every bake. Once your date is booked, we’re all in and committed to making your order absolutely perfect.
2
Ordering + Rush Fee Policy
Ready to order something sweet? You’re welcome to reach out anytime via our website contact form, text, or email—we’d love to hear from you!
To ensure the highest quality and care, we kindly ask for a minimum of two weeks’ notice for all orders. Orders placed with less notice may be accepted based on availability and will include the following rush fees:
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Less than 2 weeks’ notice: $35
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Less than 1 week / Week-of service: $60
Rush fees help accommodate last-minute scheduling, sourcing ingredients, and production time while maintaining the level of excellence you expect from us. 💛🍰
3
Pickup and Delivery Policy
We proudly offer pickup and delivery services to make getting your treats as easy as possible.
Local pickup is always free, and once your order is confirmed, we’ll send clear instructions on where and when to find us.
For delivery orders, rates are calculated based on distance using a $0.70 per mile mileage rate. This helps cover travel time, fuel, and the extra care taken to safely transport your desserts so they arrive picture-perfect and celebration-ready.
Sweet treats, delivered with care—right to your doorstep. 💛✨
4
Methods of Payment Accepted
For your convenience, we happily accept the following payment methods:
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Venmo
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Cash (yes, the good old cold hard kind 😉)
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Apple Pay / Apple Cash
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PayPal (3.5% processing fee applies)
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Credit Cards (3.5% + $0.20 processing fee applies)
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Cash App
If you have questions about payment options, feel free to reach out—we’re always happy to help make things easy and stress-free. 💛🍰
Your Happiness is Our Top Ingredient
We pour a whole lot of love (and butter) into every order, and your experience means everything to us. If something isn’t quite right, please let us know right away—we’re all ears and ready to make it right.
If you’re not completely happy with your order, we’ll gladly work with you to find a solution that fits everyone’s needs. That may look like a discount on your next order, a free add-on next time, or in some cases, even a completely complimentary order. Because no one should walk away from dessert feeling anything less than delighted.
Our goal is simple: happy customers, sweet memories, and treats that make you smile (and maybe sneak one more bite). We truly care, and we’ll always do our best to turn any hiccup into a happy ending—sprinkles and all. ✨🍪